We are committed to ensure you have a quality product from Kenpoly.
Customer Return Policy
1.Introduction: At Kenpoly, we are committed to providing our customers with high-quality products and exceptional service. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure your satisfaction.
2. Eligibility for Returns:
Timeframe: Returns are accepted within 5 business days from the date of delivery.
Condition: Returned items must be unused and in their original packaging with all tags attached.
Proof of Purchase:A valid proof of purchase i.e. a receipt is required for all returns.
3. Types of Returns:
Defective or Damaged Products:If you receive a defective or damaged item, please contact our customer service team immediately for assistance.
Exchanges: We offer exchanges for different sizes, colours, or models of the same item, subject to availability and price of product if the product is unused.
4. Return Process:
To initiate a return, please contact our customer service team to request a return authorization on
📱0730956700
📱0709956789
📧 online@kenpoly.com
📧 care@kenpoly.com
Return shipping costs are the responsibility of the customer
Once we receive and inspect the returned item, we will process your refund or exchange within seven business days.
5. Customer Responsibilities:
Return Shipping Costs: Customers are responsible for covering return shipping costs and any associated fees, note: No cost will be incurred for returning the product immediately with our delivery courier.
Product Inspection: We reserve the right to inspect returned products to verify eligibility for refunds or exchanges.
6. Policy Updates: We reserve the right to update or modify our return policy at any time. Any changes will be communicated to customers through our website or other appropriate channels.
7. Legal Disclaimers: All returns are subject to approval and are at the discretion of Kenpoly Manufacturers Limited. We reserve the right to refuse returns that do not meet the criteria outlined in this policy.Please ensure the product is packed well and returned unused with the original receipt / Tax invoice.
