Shipping Policy

  • Shipping: Kenpoly endeavors to give the best online shopping experience at every step. Shipment is free for orders above Ksh5,000, orders below incur a standard delivery fee of Ksh500 for shipment countrywide**
  • Orders can also be picked-up free of charge from our Nairobi Branch on Lunga Lunga Road.
  • Please note this excludes certain hard to access areas such as Lodwar, Lokichogio, Lamu & Taveta which will incur additional shipping costs as provided by the courier company.
  • Shipping address: Please ensure your shipping address is accurate to ensure a smooth and swift delivery.
  • Delivery Time: We will undertake to ship and deliver your order next day in Nairobi, and within 3 working days outside. Please note shipping times are estimates and not guaranteed.

Operating Hours for Pick-Up at our Lunga Lunga Rd Branch:

  • Monday to Friday: 8:30 am – 4:00 pm.
  • Saturday: 8:30 am – 12:30 pm.
  • Sundays and public holidays – Closed.
  • Payment: Full payment must be made in advance either via mobile money (M-pesa / Airtel money) or Credit Card.

Operating Hours for Pick-Up at our Mombasa Branch:

  • Monday to Friday: 8:30 am – 4:00 pm.
  • Saturday: 8:30 am – 12:30 pm.
  • Sundays and public holidays – Closed.
  • Payment: Full payment must be made in advance either via mobile money (M-pesa / Airtel money) or Credit Card.